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Shipping and Delivery

This Shipping and Delivery Policy ("Policy") outlines the terms and conditions related to the delivery and onboarding process for The ClinicHealth's Hospital Management System (HMS) software ("Product"). By subscribing to our Product and Services, you agree to the terms of this Policy.

 

1. Delivery of Software

  • Software Access: Our Product is delivered electronically. After a successful demo and upon confirmation of your subscription, you will receive instructions for accessing the HMS software. Access can be activated immediately or from the start of the next billing cycle, based on your preference.

 

  • Activation Date: You may choose to begin using the software starting from the next day following the demo or from the 1st of the upcoming month. Please inform us of your preferred activation date at the time of subscribing or after the demo.

 

2. Onboarding and Training

  • Customer Success Team: Upon activation of your subscription, our Customer Success Team will be assigned to assist you with onboarding and training. This team will guide you through the initial setup and ensure you are well-acquainted with the software’s features.

 

  • Training Duration: Onboarding and training typically take 2-3 business days, depending on your needs and the complexity of the setup. Our team will work with you to schedule training sessions at your convenience.

 

  • Training Components: Training will cover essential features of the HMS software, including but not limited to:

    System configuration and setup
    User management
    Data entry and management
    Reporting and analytics
    Customization options (if applicable)
     

3. Support During Onboarding

  • Ongoing Assistance: During the onboarding period, our Customer Success Team will be available to address any questions or issues that arise. Support can be provided via email, phone, or virtual meetings.

 

  • Additional Support: If additional training or support is required beyond the initial 2-3 business days, we can arrange for further assistance as needed. Additional support may be subject to extra charges as outlined in your subscription agreement.

 

4. Changes to Activation or Training Schedule

  • Rescheduling: If you need to reschedule the activation date or training sessions, please notify us at least 2-3 business days in advance. We will make reasonable efforts to accommodate your new schedule.

 

  • Post-Training Support: After the initial training period, you will have access to ongoing support as part of your subscription. For detailed support options, please refer to our Support Policy.

 

5. Contact Us

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